In “Do the Kind Thing” Daniel Lubetzky underlines the transformative power of kindness: “Kindness is not just a feeling; it’s a practice that leads to action”. This outlook has really made a lot of sense in my life, especially when I was working at BurgerFi. When one is in the fast world, one really needs to create an atmosphere of mutual support and encouragement among the people working on the team. I indeed, have worked in an effective teamwork environment while getting over the challenges of the busy shift, while making sure customers get good service. Also just being kind to coworkers on the job creates a good atmosphere down the road and helps yourself down the road, especially when you need someone to cover your shift.

The theory of Lubetzky actually parallels global trends in society. Recently, in the last couple of decades, programs that encourage random acts of kindness and social responsibility have grown in popularity. These movements, such as the “Random Acts of Kindness” movement, foster the development of love towards all human beings and the creation of a community and cooperative behaviors among people. For example, a business with large amounts of corporate social responsibility and philanthropy creates a loyal customer base, and employees experience enhanced job satisfaction. This does not make the challenge go away when trying to scale up. Many organizations genuinely promote values of kindness and generosity but struggle with systemic issues in actually putting into practice what they preach.